Terms of service

OVERVIEW

Welcome to Trollix! Throughout this platform, the terms "we", "us", and "our" refer directly to Trollix. Trollix maintains and operates this online retail store and web domain—including all related data, features, tools, content, items, and services—to deliver a tailored shopping experience for our customers (collectively, the "Services"). Trollix is hosted on the Shopify platform, which provides us with the foundational e-commerce software necessary to supply these Services to you.

The following terms and conditions, alongside any additional guidelines or policies linked or referenced herein (these "Terms of Service" or "Terms"), outline your legal rights and obligations whenever you access or make use of our Services.

Please read these Terms of Service carefully prior to using our platform, as they contain critical disclosures regarding your legal rights, statutory disclaimers, and boundaries of liability.

By visiting, browsing, interacting with, or purchasing from our platform, you acknowledge and agree to be legally bound by these Terms of Service as well as our Privacy Policy [LINK]. If you disagree with any portion of these Terms of Service or our Privacy Policy, you must refrain from accessing or utilizing our Services.

SECTION 1 - ACCESS AND ACCOUNT ELIGIBILITY

By agreeing to these Terms of Service, you confirm that you have reached at least the legal age of majority in your state, province, or territory of residence, and that you have granted authorization for any minor dependents under your care to access and use these Services through devices you own or maintain.

To interact with our Services—whether browsing our catalog of casual shirts or completing an online purchase—you may be prompted to supply certain personal and financial details, including your email address, billing information, payment methods, and physical delivery address. You guarantee and represent that all information provided across our stores is accurate, up to date, and complete, and that you possess all necessary authorization to submit such information.

You remain exclusively responsible for protecting the confidentiality of your account credentials and for any activity that takes place under your account. You may not sell, transfer, assign, or license your store account to any external party.

SECTION 2 - OUR PRODUCTS

We make every reasonable effort to display the true appearance, colors, patterns, and fabric characteristics of our casual shirts within our online storefront. However, please be aware that exact garment colors and visual details may vary slightly depending on your viewing device, display settings, and screen calibration.

We do not guarantee or warrant that the physical appearance, material texture, or overall quality of any casual shirts or services purchased will exactly match your individual expectations or match every digital render on your screen.

All item descriptions, fabric details, sizing specs, and pricing are subject to modification at any time without prior notice at our sole discretion. We reserve the absolute right to limit sales or discontinue any shirt design or product line at any time across specific customer bases, geographic locations, or legal jurisdictions on a case-by-case basis.

SECTION 3 - ORDERS AND ACCEPTANCE

Submitting an order through our storefront constitutes an offer to purchase the selected merchandise. Trollix reserves the right to accept, limit, or decline your purchase offer for any reason at our discretion. An order is not deemed officially accepted until Trollix transmits a formal confirmation notice. Full payment must be received and processed prior to order fulfillment. Please inspect your cart and shipping choices carefully before placing an order, as Trollix may be unable to process cancellation requests once an order enters fulfillment.

In the event that we modify, decline, or cancel an order, we will attempt to reach you using the email address, phone number, or billing details provided at the time of purchase.

All purchases made through our store are subject to return, replacement, or refund strictly according to our Refund Policy.

You represent and warrant that any items purchased from Trollix are intended solely for personal or household use and are not meant for commercial distribution, unauthorized reselling, or bulk export.

SECTION 4 - PRICING AND BILLING ACCURACY

Prices, promotional rates, and discounts are subject to change without prior notification. The rate billed for any apparel item will be the price listed at the moment your order is finalized, as reflected in your purchase confirmation email. Posted prices do not include sales tax, shipping fees, customs duties, or import tariffs unless explicitly specified.

Prices published on our online domain may differ from promotional offers available elsewhere or through third-party platforms. We may periodically run special promotions governed by terms distinct from these Terms of Service. In the event of a direct conflict between promotional terms and these Terms, the specific promotional rules will apply.

You agree to maintain up-to-date, accurate, and complete purchase, billing, and account information for all transactions conducted at our store. You agree to promptly update your personal profiles, email addresses, credit card details, and expiration dates so that we can fulfill your orders smoothly and contact you regarding your transactions.

You represent and warrant that (i) all payment details submitted are genuine, current, and complete; (ii) you hold proper legal authorization to utilize the chosen payment instrument; (iii) all charges submitted by you will be accepted by your payment provider; and (iv) you will pay all accrued fees at the posted amounts, including applicable taxes, shipping fees, and handling charges.

SECTION 5 - SHIPPING AND DELIVERY TERMS

Trollix is not liable for carrier or logistics delays in delivery. All posted delivery windows and shipping estimates are provided for reference only and are not guaranteed. We take no responsibility for carrier disruptions, severe weather, customs delays, or external causes outside our reasonable control. Ownership, title, and risk of damage or loss pass directly to you once merchandise is handed over to the shipping carrier.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

Our platform and Services—including but not limited to all logos, text content, software features, graphics, images, shirt design displays, product reviews, video clips, layout arrangements, and brand trademarks—are owned by Trollix, its parent entities, or licensors, and are protected under United States and international intellectual property laws.

These Terms grant you a limited, non-exclusive license to use the platform for your own personal, non-commercial shopping purposes. You are strictly prohibited from copying, distributing, modifying, publishing, downloading, storing, transmitting, or creating derivative works from any media or text on our site without explicit prior written authorization from Trollix. Nothing within these Terms grants you any title, license, or right to use any patent, copyright, or trademark owned by Trollix, Shopify, or any third-party content owner. Unauthorized use of store assets may violate federal, state, and international copyright and trademark laws. All rights not explicitly granted herein are retained by Trollix.

The name "Trollix", along with associated logos, graphics, taglines, and domain names, represent protected trademarks of Trollix. You may not feature or use these marks without explicit written authorization. Shopify's name, logo, and related marks are registered trademarks of Shopify Inc. All other trademarks appearing across the platform belong to their respective copyright holders.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

We may grant you access to optional software, widgets, or tools operated by third parties over which we exercise no administrative control, oversight, or ownership.

You acknowledge and accept that access to all third-party tools is provided on an "as is" and "as available" basis, without warranties, guarantees, conditions, or brand endorsements of any kind. Trollix accepts zero liability arising from or connected to your voluntary usage of external third-party software tools.

Any use of third-party tools accessible through our platform is taken entirely at your own risk. You should review the individual terms and operational guidelines issued by the relevant third-party providers before interacting with their services.

We may also introduce new services, site enhancements, or resources in the future. All such prospective features will automatically fall under the scope of these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS AND RESOURCES

Our platform may include external content, embedded utilities, and active hyperlinks directing you to websites operated by independent third parties. We carry no responsibility for inspecting, auditing, or evaluating the accuracy or safety of third-party websites or materials. If you choose to navigate away from our storefront to interact with external sites, you do so entirely at your own risk.

Trollix accepts no responsibility or legal liability for damages, loss, or negative experiences linked to your interaction with third-party sites, or your purchase of products, services, or media from external vendors. Please carefully read all rules, conditions, and privacy policies established by third parties before initiating any transaction with them. Inquiries, claims, or disputes regarding external products must be directed to the responsible third-party merchant.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]

Trollix is powered by Shopify, which provides the hosting platform and e-commerce software enabling us to offer these Services to you. However, all retail purchases and sales completed through our store are executed directly between you and Trollix. By accessing our site, you acknowledge and agree that Shopify carries no responsibility for sales transactions between you and Trollix, including any claims, damages, or injuries connected to items bought on our platform. You hereby explicitly release Shopify and its corporate affiliates from any liabilities, claims, or losses arising from your transactions with Trollix.

SECTION 10 - PRIVACY AND DATA PROTECTION

All personal information collected while operating our Services is governed by our Privacy Policy, while certain technical data collected during checkout or browsing is subject to Shopify’s Privacy Policy. By utilizing our store, you acknowledge that you have read and understood these policies.

Because our digital storefront is hosted by Shopify, Shopify gathers and processes specific user data to maintain, secure, and improve platform functionality. Information you submit during shopping or checkout will be processed by and shared with Shopify and designated third-party providers, who may operate in jurisdictions outside your home state or country. Please review our Privacy Policy for full details regarding data security, cookie management, and privacy compliance.

SECTION 11 - SUBMISSIONS AND USER FEEDBACK

If you submit, send, upload, or email any suggestions, customer reviews, design ideas, feedback, creative concepts, or other submission materials (collectively, "Feedback"), you grant Trollix a perpetual, non-exclusive, worldwide, royalty-free, sublicensable license to utilize, reproduce, edit, publish, translate, host, distribute, and display such content in any media format for any legal or commercial purpose. We retain full rights to use this Feedback to run, refine, advertise, and develop our store without limitation.

You further guarantee that: (i) you hold all legal rights to the Feedback you post; (ii) you have disclosed any payment or sponsorship connected to your submission; and (iii) your submissions comply with these Terms. We hold no obligation (1) to keep any Feedback confidential; (2) to pay compensation for your ideas; or (3) to acknowledge or respond to posted reviews.

We reserve the right, but hold no obligation, to screen, modify, or delete Feedback that we deem, in our sole discretion, to be illegal, harassing, defamatory, abusive, explicit, obscene, or infringing upon intellectual property rights or these Terms of Service.

You guarantee that your posted Feedback will not violate the rights of any third party, including copyright, trademark, privacy, or personal publicity rights. You further agree that your content will not contain malicious code, computer viruses, unlawful statements, or defamatory text. You may not use false email addresses, fake identities, or misrepresent your affiliation with any entity. You remain solely responsible for the truthfulness and accuracy of your posted comments. Trollix takes no responsibility and assumes zero liability for any content published by you or any third party.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information on our website may contain technical errors, typos, or inaccuracies concerning casual shirt descriptions, stock levels, sizing guides, pricing, promotional discounts, delivery charges, or transit estimates. We reserve the right to correct any errors or omissions, and to update information or modify/cancel orders at any time without advance notice if any detail on our site is inaccurate (including after an order has been submitted).

SECTION 13 - PROHIBITED USES OF THE SITE

You are authorized to access and use our site strictly for lawful shopping purposes. You are explicitly prohibited from using our site or its content, directly or indirectly:

  • (a) for any unlawful, illegal, or fraudulent intent;

  • (b) to violate local, state, federal, or international laws, regulations, or rules;

  • (c) to infringe upon or violate our intellectual property rights or those of others;

  • (d) to abuse, threaten, defame, slander, intimidate, harass, or discriminate against any person or employee;

  • (e) to transmit false, misleading, or deceptive information;

  • (f) to post or transmit materials that fail to comply with these Terms;

  • (g) to transmit unauthorized advertising, spam, junk mail, chain letters, or commercial solicitations;

  • (h) to impersonate any individual, corporate identity, or Trollix representative; or

  • (i) to engage in behavior that impairs or restricts anyone else's capability to use the site, or which may expose Trollix, Shopify, or our shoppers to liability or harm.

Additionally, you agree not to:

  • (a) transmit computer viruses, malware, or destructive code that could compromise site operations;

  • (b) duplicate, scrape, copy, re-sell, or exploit any portion of our site or Services;

  • (c) collect, scrape, or harvest the personal data of other users;

  • (d) engage in spamming, phishing, pharming, or pretexting activities;

  • (e) employ automated scripts, spiders, web scrapers, data miners, or AI agents to access or scrape our site; or

  • (f) bypass, disable, or tamper with security protocols, user authentication measures, or access restrictions.

We reserve the absolute right to terminate your user account, cancel orders, or restrict site access immediately if you violate any prohibited usage guidelines.

SECTION 14 - AGENTS AND AUTOMATED SYSTEMS

14.1 Application of Agent Terms

This section ("Agent Terms") governs any instance where you employ, enable, authorize, or deploy an Agent to access, browse, or interact with our site. An "Agent" refers to any software tool, bot, script, or automated service that acts autonomously or semi-autonomously on behalf of any entity without direct manual human oversight.

14.2 Identification Requirements

No Agent is permitted to access or interact with our Services unless it clearly identifies itself and complies with Section 14.4 at all times. Furthermore, no Agent may access our Services if we have explicitly requested that it cease interaction.

14.3 Technical Controls

We reserve the right to deploy technical measures to block, restrict, or modify how any automated Agent interacts with our store.

14.4 Agent Operational Rules

Every Agent must:

  • (i) explicitly declare its automated status in all HTTP/HTTPS requests by inserting "Agent/[agent name]" into its user-agent request header;

  • (ii) refrain from hiding or masking automated behavior through human activity simulation or CAPTCHA bypass mechanisms;

  • (iii) provide truthful identity disclosures when prompted by site security verification tools; and

  • (iv) never bypass, circumvent, or manipulate technical barriers implemented to limit or manage automated site access.

SECTION 15 - TERMINATION OF AGREEMENT

We reserve the right to terminate this agreement or suspend your site access at our sole discretion at any time without prior warning, and you will remain responsible for all outstanding monetary balances incurred up to the date of termination.

The rights and obligations of both parties under the following sections will survive any agreement termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, Privacy Policy, and any other clauses designed by nature to remain in effect post-termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

All content and information presented on our site is provided strictly for standard retail and informational purposes. We do not guarantee the completeness, absolute accuracy, or utility of any information displayed. Any reliance placed on store content is undertaken strictly at your own risk. We disclaim all responsibility arising from reliance placed on site materials by shoppers, visitors, or third parties.

EXCEPT AS EXPLICITLY STATED BY TROLLIX, OUR SERVICES AND ALL APPAREL PRODUCTS OFFERED ARE DELIVERED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, FREE OF ANY WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED—INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR ACCESS TO OUR SERVICES WILL BE UNINTERRUPTED, FULLY SECURE, TIMELY, OR ERROR-FREE. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME PORTIONS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TROLLIX, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS—NOR SHOPIFY AND ITS AFFILIATES—BE LIABLE FOR ANY ACCIDENTAL, DIRECT, INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE LOSS, SAVINGS LOSS, DATA CORRUPTION, REPLACEMENT COSTS, OR SIMILAR CLAIMS, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, RESULTING FROM YOUR USE OF ANY SERVICE OR PRODUCTS PURCHASED FROM US, OR FOR ANY OTHER CLAIM RELATED TO YOUR STORE USE, INCLUDING ANY TYPOS OR OMISSIONS IN CONTENT, OR DAMAGE/LOSS OF ANY KIND INCURRED THROUGH SITE INTERACTION, EVEN IF ADVISED OF SUCH POSSIBILITIES.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Trollix, Shopify, and our corporate parents, subsidiaries, partners, officers, managers, agents, contractors, licensors, and service providers from any claims, liabilities, damages, expenses, or legal fees made by any third party due to or arising out of: (1) your breach of these Terms of Service or referenced policy documents; (2) your violation of any legal statute or third-party right; or (3) your misuse of our Services.

We will notify you of any claim subject to indemnification, provided that a delay in notification will not excuse your obligations unless materially prejudicial. We retain the right to assume exclusive defense and control of any indemnified matter at your expense, but will not settle any obligation requiring non-monetary commitments from you without your consent. You agree to fully cooperate in the defense of any such claims.

SECTION 19 - SEVERABILITY

Should any provision within these Terms of Service be deemed unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall nevertheless remain enforceable to the maximum extent permitted by applicable law. The unenforceable segment will be severed from these Terms without impairing the validity and enforceability of all remaining terms.

SECTION 20 - ENTIRE AGREEMENT & WAIVER

Our failure to enforce or exercise any right or provision outlined in these Terms of Service shall not operate as a waiver of such right or provision.

These Terms of Service, along with any operational policies or rules posted on this site, represent the entire agreement and understanding between you and Trollix. They govern your store use and supersede all prior or contemporaneous written or oral agreements, proposals, and communications between us (including any previous versions of these Terms).

Any ambiguity in interpreting these Terms shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT OF RIGHTS

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written authorization, and any unauthorized attempt will be void. Trollix retains full rights to assign, transfer, or delegate these Terms and our operational obligations at any time without notice or customer consent.

SECTION 22 - GOVERNING LAW AND JURISDICTION

These Terms of Service, along with any separate sales agreements under which we supply Services, shall be governed by and interpreted in accordance with the laws of the State of Texas and applicable United States federal laws. You and Trollix agree to submit to the personal jurisdiction and venue of the state and federal courts located in Uvalde County, Texas, for the resolution of any legal disputes.

SECTION 23 - SECTION HEADINGS

The section headings included throughout this document are inserted for reading convenience only and will not limit, define, or otherwise affect the interpretation of these Terms.

SECTION 24 - AMENDMENTS TO TERMS OF SERVICE

You can review the most current version of our Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service by posting revisions directly to our domain. It remains your responsibility to inspect our website periodically for updates. We will notify customers of material changes where required by law, and such changes will take effect on the date published. Your continued browsing or purchasing following published updates signifies full acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions or inquiries regarding our Terms of Service should be directed to us at trollix.postell@hotmail.com.

Our official business contact information is provided below:

  • Store Name: Trollix

  • Website: trollix.shop

  • Customer Support Email: trollix.postell@hotmail.com

  • Phone Number: (830) 555-0198

  • Physical Business Address: Lot 202 Private Rd 2330, Uvalde, TX 78801