Refund Policy

At Trollix, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

  • Be unused, unworn, and in the same condition in which it was delivered.

  • Include all original tags and packaging.

  • Be accompanied by a receipt or other valid proof of purchase.

How to Start a Return

To begin the return process, please contact our customer support team at trollix.postell@hotmail.com.

Return requests must be approved before any item is sent back. Once your request has been accepted, we will provide detailed return instructions along with a return shipping label, when applicable.

Please send approved returns to:

Trollix
LOT 202 PRIVATE RD 2330
UVALDE, TX 78801
United States

Items returned without prior authorization will not be accepted.

If you have any questions regarding a return, feel free to contact us at trollix.postell@hotmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain products are not eligible for return due to their nature. These may include:

  • Perishable goods such as food, flowers, or plants.

  • Customized or personalized products.

  • Personal care or hygiene products, including beauty items.

  • Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

We are also unable to accept returns on sale items or gift cards.

Exchanges

If you would like a different size, color, or product, the quickest option is to return the original item once approved and place a new order separately after the return has been processed.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the legal right to cancel or return their purchase within 14 days of delivery without providing a reason.

Returned merchandise must remain unused, unworn, include all original tags and packaging, and be accompanied by proof of purchase.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: trollix.postell@hotmail.com

Phone: (830) 555-0198