At Trollix, we want you to be happy with your purchase and confident when shopping with us. If you’re not completely satisfied with your order, we aim to make the return and refund process as simple and straightforward as possible.
Key Return Information
- Return Window: 30 days from the date of delivery
- Restocking Fee: None ($0.00)
- Return Method: By mail
- Return Shipping (Defective or Damaged Items): Free — a prepaid return label will be provided
- Return Shipping (Change of Mind): Customer is responsible for return shipping costs
- Refund Processing Time: Within 10 business days after the return has been approved
How to Start a Return
To request a return, please email us at trollix.shop@hotmail.com and provide the following information:
- Your full name and order number
- The item you would like to return
- The reason for the return, such as damage, incorrect item, defect, or change of mind
Important: Please do not send an item back without receiving return authorization from us first. Once your request has been reviewed and approved, we’ll provide the return address and instructions for completing your return.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
- The shirt must be unused and remain in the same condition in which it was delivered.
- The item should include its original packaging, tags, and any accessories or materials included with the order.
Return Shipping Policy
We believe customers should have clear information about who is responsible for return shipping costs.
Defective or Damaged Items
If your order arrives damaged or the product has a manufacturing defect, Trollix will cover the return shipping cost by providing a prepaid return shipping label.
Customer-Initiated Returns
If you choose to return an item because you changed your mind or ordered the wrong product, you will be responsible for the applicable return shipping charges. Any original shipping fees, if applicable, are non-refundable.
Damages & Issues
Please inspect your order as soon as possible after delivery.
Shipping Damage
If your package or item arrives damaged during transit, please contact us promptly so we can review the issue and, where necessary, assist with the shipping claim process.
Incorrect or Defective Items
If you receive an incorrect item or discover a defect, please contact us within the 30-day return period so we can work to resolve the issue as quickly as possible.
Refunds
After we receive your returned item, it will be inspected to determine whether it meets the applicable return requirements. We’ll then send you an email confirming whether your refund has been approved.
Approved Returns
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Processing Time
Please allow up to 10 business days for us to process your refund after the return has been approved. Depending on your bank, card issuer, or financial institution, additional time may be required before the refunded amount appears in your account.
Exchanges
If you would like a different shirt or another product, we recommend returning the original item first. Once the return has been approved, you can place a new order for the item you prefer.
Contact Us
If you have any questions about this Returns and Refund Policy or need assistance with a return, please contact us.
Email: trollix.shop@hotmail.com
Phone: (830) 555-0198
Address: Lot 202 Private Rd 2330, Uvalde, TX 78801, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
For more information, please visit our Shipping Policy, Privacy Policy, Terms of Service, FAQs, and Contact Us pages.
